Customer Service Representative - Fulltime

Who are we?

Kooduu is a consumer electronics brand that has Dutch and Danish roots and was founded in 2017 on the basis of togetherness, happiness, positive ambiance, coziness, innovation, and putting a smile on people’s faces.

We invite people to set the mood wherever and whenever. This means all Kooduu products are the perfect companion for any social event, such as a summer barbecue, indoor family gatherings, picnics in the park, or a romantic evening for two on the couch. Join the Kooduu team and boost the cozy minimalism lifestyle with a little help from Kooduu products.

We’re growing fast and that’s why we need a new Customer Service Representative who can support us in areas like customer service, order processing, and with some light administrative work. Is it you?

The role

Your main responsibilities include providing product/service information, processing incoming orders, tracking and/or solving delivery issues, and handling after-sales cases. You will be onboarded in this role by your colleagues, who would get you up to speed and equip you to succeed. Some experience is welcome, but not a must.

So, let's talk about the kind of tasks you will be doing

• Answer the phone, email, webchat, and provide product and service information to our customers, team or partners.

 • Handle simple technical support cases.

• Prepare parcels and send spare parts via post.

• Manage product returns.

• Process incoming orders and solve any delivery issue with the logistics team.

 • Be the right hand of the logistics team: the bridge between them and our sales agents.

 •  From time to time we may need your help in other kinds of tasks to make things happen. We're a small and dynamic team.

What we will like you to bring

• Fluency in English. It is a big plus if you speak German, French, and/or Dutch.

 • Excellent people skills, since you will be collaborating with different teams.

 • Organizational skills that allow you to multitask effectively while still taking care of the details.

 • A hands-on and can-do attitude.

• Enough computer skills to learn how to use new systems. We use Outlook, Salesforce, Exact, and will introduce new tools along the way.

• We are a small team of open and fun professionals, so we hope to find that mix of informal but responsible colleague that fuels our brand and growth.

What’s in it for you? 

• An nice office space 5 walking minutes away from the central station in Haarlem, NL.

• Onboarding and support from your colleagues – you’re not alone! Feel free to ask and provide feedback.

• You can grow as a professional at Kooduu. You get to do a lot of things by yourself and have ownership while having support from your peers.

• A complete business insight in the customer service department.

 • A good compensation for your work.

• Join a company that is about to expand and a team open to humor and friendliness.

• Enjoy Kooduu Thursday Afternoon Get-Togethers and the occasional, but now legendary Kooduu International-themed nights, corona rules allowing, of course.

Apply now!

If you are interested in working at Kooduu as a Customer Service Representative, please contact us soon and send your resume including a motivation letter to jobs @ kooduu.com. We will come back to you within a week.

We look forward to hearing from you!

Cheers,

The Kooduu Team

 Only personal replies by candidates for the job will be considered.