Frequently Asked Questions
Top 10 questions
You will receive a Track & Trace link in your email within 1 business day after placing your order. This means that your order has been shipped from our warehouse and is on its way to be delivered to you. Please check your spam box if you didn't receive an email.
The shipping and delivery charges vary per country. You’ll see which charges are applicable to you as soon as you place a product in your basket and fill in your address.
Visit our Shipping & Delivery page for more information.
The Synergy S (all sizes) lets you connect one Bluetooth device (such as your smartphone or tablet) to a maximum of two Synergy S speakers.
The Synergy Pro is designed for people with bigger plans: this version lets you connect one Bluetooth device to an unlimited number of Synergy Pro's.
Most people will go for the Synergy S. If you are planning to buy more than 2 Synergy speakers, then the Pro version is the better option.
Check out our video manuals or consult the instructions manual that came with your product. You can also download the instruction manual of the Synergy S in all sizes here.
If your speaker is not pairing well with your smartphone or device, you can unpair via Bluetooth, restart your product, and pair via Bluetooth again. Here's how:
- Unpair your product and your device by removing the product from the Bluetooth menu on your device.
- Turn your product off.
- Hold the on/off button of your product for around 10 seconds until it turns on and then off again.
- Now you can add again your product to the Bluetooth menu in your device and enjoy.
Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.
If you're experiencing charge issues with your product, first determine where the issue is coming from: The adapter? The cable? The product itself?
You can determine this by trying a charger compatible with your product. For all the Synergy models it would be a standard USB adaptor and a standard USB-to-Micro USB cable, for example. For all other products you can use a USB-to-USB-C cable.
Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.
When your product starts beeping it is giving you a signal of low battery, so please charge and make sure your adapter and cable are charging well.
Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.
Get spare parts and accessories to refresh or repair your product by contacting us at customerservice@kooduu.com. We will inform you if the spare part you're looking for is available and if your damage/need is covered or not by our two years warranty.
If you want to check if you're under warranty, please have your Kooduu order or invoice number ready.
If you are out of warranty, or do not have a proof of purchase (Kooduu order number or invoice), you will have to pay for the spare part. We will inform you the amount of money to transfer to our account and give you our bank details. Once the money is in our bank, we will ship your order.
No worries! As a Kooduu customer, we're here to help you. Have ready your order or invoice number and fill in this form.
Make sure you enter your email address correctly. You will get an automated email there with a Support Case Number. If this happens, you can rest assured that your case will land in our team's to-do list and we will help you as soon as possible.
Prepare the parcel, print the return label, and bring the package to an UPS collection point near you. Alternatively, you can also schedule a pre-paid collection with UPS using the UPS Track & Trace number you received.
Once the package reaches us, our technician will inspect your return. Shortly afterwards, we will contact you with a solution in form or a spare part replacement, product exchange, or a refund, if a refund is applicable in your case.
Synergy
For newer models the pincode is 5638
For older models it is 1234
The Synergy S (all sizes) lets you connect one Bluetooth device (such as your smartphone or tablet) to a maximum of two Synergy S speakers.
The Synergy Pro is designed for people with bigger plans: this version lets you connect one Bluetooth device to an unlimited number of Synergy Pros (and Nordic Light Pros!) – with a radius of up to forty meters.
The Synergy S and Synergy Pro are available in three sizes: Small (35), Medium (50) and Large (65).
- Synergy 35 = 24 cm (Ø) x 41.2 cm (H)
- Synergy 50 = 31.7 cm (Ø) x 56.3 cm (H)
- Synergy 65 = 41 cm (Ø) x 71.3 cm (H)
The Synergy series is lightweight and super easy to carry around thanks to the grain leather handle.
- Synergy 35 = 1.55 kg
- Synergy 50 = 2.65 kg
- Synergy 65 = 4.25 kg
You can use the multifunctional compartment as a wine cooler or as a vase.
- Synergy 35 = one wine bottle
- Synergy 50 = one wine bottle
- Synergy 65 = two wine bottles
Or… you can let your imagination run wild!
Yes, the multifunctional compartment is waterproof. However, the speaker (which is located on the bottom) is not.
You can use the Synergy outside, but please make sure to never leave it out in the rain. In addition, the grain leather handle isn’t particularly fond of water either.
The maximum distance between both devices is up to 10 meters.
It takes approximately six hours to fully charge all Synergy speakers.
The playtime for the Synergy is up to 10 hours.
No that is not possible. You only can pair one Synergy S with one other Synergy S.
Nordic Light Pro
Yes, the Nordic Light Pro comes in the colors black, silver and green.
The Nordic Light Pro measures 14 cm in diameter and 17.7 cm in height.
The Nordic Light Pro weights just 0.89 kg.
The maximum distances between both devices is up to 10 meters.
It takes four hours to fully charge the Nordic Light Pro.
The Nordic Light Pro’s rechargeable battery lasts up to ten hours.
The Nordic Light Pro is equipped with two 25W premium quality speakers.
Lite-up Play
Yes! The Lite-up Play comes in the colors Petroleum, Earth, Sky Blue and Light Rose.
The Petroleum and Earth have a classy dark wooden handle. The Sky Blue and Light Rose have a light wooden handle.
It takes up to four hours to fully charge the Lite-up Play.
The Lite-up Plays rechargeable battery lasts up to 18 hours when using just the light and up to 10 hours when using the light and sound.
The dimension of the Lite-up Play is 29 cm (Ø) x 40 cm (H)
Yes, the Lite-up Play is wireless.
No, the Lite-up Play is not dimmable.
No, the Lite-up Play is not waterproof.
Yes, you can pair a Lite-up Play with another Lite-up Play.
Lite-up
Yes! The Lite-up comes in the colors: Petroleum, Earth, Sky Blue and Light Rose.
The Petroleum and Earth have a classy dark wooden handle. The sky blue and light Rose have a light wooden handle.
It takes four hours to fully charge the Lite-up.
The Lite-ups rechargeable battery lasts up to 40 hours.
Yes, the Lite-up is wireless.
The dimensions of the Lite-up are: 20 cm (Ø) x 26 cm (H).
Yes, the Lite-up is dimmable in 4 intensities, 25%, 50%, 75% and 100%.
No, the Lite-up is not waterproof.
No, the Lite-up is not a speaker. The Lite-up is a portable and dimmable LED lamp.
Glow 10
The dimensions of the Glow 10 are: 9 cm (Ø) x 10 cm (H).
Yes, the Glow 10 is available in the colors Green and Smoked Grey.
No, the Oil Cartridges or the rechargeable Shine LED Candle are optional.
Glow 8
The dimensions of the Glow 8 are: 9 cm (Ø) x 8 cm (H).
Yes, the Glow 8 is available in the colors Green, Smoked Grey and Purple.
No, the Oil Cartridges or the rechargeable Shine LED Candle are optional.
Oil cartridge
Each pack of oil cartridges includes six cartridges.
The cartridge is filled with 100% vegetable oil.
The dimension of the oil cartridge is 7 cm (Ø) x 4,5 cm (H).
The burn time of one oil cartridge is up to 20 hours.
The oil cartridge fits the Nordic Light Pro, Glow 08 and Glow 10.
Shine LED candle
The dimensions of the Shine LED candle are: 7 cm (Ø) x 6 cm (H).
The Shine LED candle fits the Nordic Light Pro, the Glow 08 and the Glow 10.
The battery of the Shine LED candle lasts up to 70 hours.
Yes, the Shine LED candle is rechargeable.
It takes 3 hours to charge the Shine LED candle.
The Shine LED candle can be recharged with an USB to USB-C cable.
A 27 cm chargingcable is included in the purchase.
Others
For the first version of the Synergy and Nordic Light Pro, the PIN was 1234.
For its latest versions, the PIN is 5638.
You can watch these videos to find out how to set up your Synergy or Nordic Light Pro network.
The delivery charges vary per country.
You’ll see which charges are applicable for you as soon as you place a product in your basket and fill out your address.