Shipping & Delivery information
Average delivery time
Our warehouse is located in the Netherlands. We'll do everything we can to keep our promise 'Ordered today, shipped today'. The COVID restrictions still have an impact on the handling processes at the carriers. In some rare occasions this can delay some packages by 1 working day. From our experience in the last few months, we see that 99% of all European orders are delivered within 1-2 business days after the order is shipped.
For all orders placed outside Europe, there is an average 5-8 days shipping time (depending on which country you are living in).
All orders placed in Europe are shipped, depending on your choice, by or PostNL, DPD or UPS. All orders shipped to USA, Canada, Switzerland, Norway (and on request to the rest of the world) are standard shipped with UPS. When you place your order, you can see the available delivery date and times in the checkout. You can choose the one that suits you best; for example, a pickup point nearby or evening delivery if available.
BREXIT UPDATE & IMPACT UK CUSTOMERS (IMPORTANT)
At the moment we don't accept orders shipped to the UK. We do offer Amazon shopping.
Based on our experiences in the last few months and due to unclear and everchanging BREXIT regulations, it is almost impossible to ship Kooduu products to the UK. Not only the costs (shipping and VAT) are out of proportion, the carriers cannot guarantee delivering on time or at all. We will monitor the progress from the British Government to improve this situation. As soon as we feel comfortable to ship to the UK we will open up to UK customers again.
As an alternative we do offer a UK Amazon Store where you can buy our products directly from Amazon with free shipping. Visit our UK Amazon Store and start shopping: www.amazon.co.uk/kooduu
We offer different shipping options to different countries in the checkout. Countries outside the European Union, Norway, United Kingdom and Switzerland, are taxed with import and export fees due to customs regulations. All orders are shipped from our warehouse in the Netherlands.
For all Non European orders a telephone number is mandatory in the checkout process, because of local customs regulations.
Free Shipping from
BE, DE, FR and NL
Rest of Europe
Norway and Switzerland*
United States and Canada**
United Arab Emirates
* Norway and Switzerland are not part of the European Union; therefore, customs and export fees apply. We calculated all fees in our shipping costs. If you order is € 300,- or more, shipping is FREE.
Rest of the world
We are working on expanding our shipping options to the rest
of the world - this will be implemented soon.
If you are interested in our products in the meantime and your country is not listed, please send us an email with your complete shipping address and the product(s) you would like to buy and
we will make you a tailored offer.
We will get back to you within 2 business days.