You have an account

Click the profile icon in the store's navigation, or follow this link login to your account.

  1. Click the order that you want to submit the return for.
  2. If your order has more than one item, then select the items that you want to return.
  3. Select a return reason and add a note for the store.
  4. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Login

No account? Use Single Sign-on

Click the profile icon in the store's navigation, or follow this link login to your account. In the Email field, enter your email address, and then click Continue. In your email account, open the email sent from our store and copy the six-digit verification code included in the email and login. You are now logged in to your account without creating an account.

  1. Click the order that you want to submit the return for.
  2. If your order has more than one item, then select the items that you want to return.
  3. Select a return reason and add a note for the store.
  4. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

My account

Return costs when returning defective product(s)

Kooduu complies with Dutch laws and regulations regarding returns and refunds. The costs of returns from your location to our location are covered by this policy. This means that you don't pay any shipping costs.

Return costs when you are not satisfied

NOTICE: If you return or exchange a product within the 30-day cancellation period without any problems, you will be responsible for the shipping costs from your location to our location in the Netherlands. We pre-pay the return costs (estimated at € 9.95) and deduct this from your refund amount.

For Example: You bought a Synergy for €159.00 and after 2 weeks you want to return the product because you are not satisfied, than you return the product and we deduct the costs for returning from your refund amount. In this case you will be refunded with € 159.00 -/- € 9.95 = € 149.05