Top 10 questions
Difference between older and latest (2024) Synergy models
- Our latest model (2024) has better sound quality, improved user interaction, new designed feet for better stability, improved aluminium parts.
- The older models, like the Synergy S models or the Synergy Pro are not supported anymore and are no more in production.
- You also can not connect older Synergy models with the latest Synergy.
I'm experiencing charging issues with my Synergy. How can I fix this?
Have you tried to charge the product with a 5V - 2A output adapter? We see that using the 2A charger has solved such problems. Please charge the lamp for at least 5 hours with a 2A charger before use.
If you're still experiencing charge issues with your product, first determine where the issue is coming from: The adapter? The cable? The product itself?
You can determine this by trying a charger compatible with your product. For all the Synergy models it would be a standard USB adaptor and a standard USB-to-Micro USB cable, for example. For all other products you can use a USB-to-USB-C cable.
Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.
How can I track my order?
You will receive a Track & Trace link in your email within 1 business day after placing your order. This means that your order has been shipped from our warehouse and is on its way to be delivered to you. Please check your spam box if you didn't receive an email.
What are the delivery charges
The shipping and delivery charges vary per country. You’ll see which charges are applicable to you as soon as you place a product in your basket and fill in your address.
Visit our Shipping & Deliverypage for more information.
How can I restart my product to fix Bluetooth pairing and sound issues?
If your speaker is not pairing well with your smartphone or device, you can unpair via Bluetooth, restart your product, and pair via Bluetooth again. Here's how:
- Unpair your product and your device by removing the product from the Bluetooth menu on your device.
- Turn your product off.
- Hold the on/off button of your product for around 10 seconds until it turns on and then off again.
- Now you can add again your product to the Bluetooth menu in your device and enjoy.
Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.
My product started beeping every now and then. How can I fix this?
When your product starts beeping it is giving you a signal of low battery, so please charge and make sure your adapter and cable are charging well.
Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.
I need a spare part to repair my product. Where can I get it?
Get spare parts and accessories to refresh or repair your product by contacting us at customerservice@kooduu.com. We will inform you if the spare part you're looking for is available and if your damage/need is covered or not by our two years warranty.
If you want to check if you're under warranty, please have your Kooduu order or invoice number ready.
If you are out of warranty, or do not have a proof of purchase (Kooduu order number or invoice), you will have to pay for the spare part. We will inform you the amount of money to transfer to our account and give you our bank details. Once the money is in our bank, we will ship your order.
I need a spare part, a replacement or a refund. I tried all the Kooduu troubleshooting suggestions, but my problem remains. How can I officially open a Support Case
No worries! As a Kooduu customer, we're here to help you. Have ready your order or invoice number and fill in this form.
Make sure you enter your email address correctly. You will get an automated email there with a Support Case Number. If this happens, you can rest assured that your case will land in our team's to-do list and we will help you as soon as possible.
I have a Support Case Number and an UPS return label. Now what?
Prepare the parcel, print the return label, and bring the package to an UPS collection point near you. Alternatively, you can also schedule a pre-paid collection with UPS using the UPS Track & Trace number you received.
Once the package reaches us, our technician will inspect your return. Shortly afterwards, we will contact you with a solution in form or a spare part replacement, product exchange, or a refund, if a refund is applicable in your case.
My SOFORT order is still not shipped
We noticed that all orders that are paid with SOFORT, taking a lot of time till the payment is processed by Sofort. this means that Sofort is very slow with informing us if the payment is successful or not. Sofort orders can take up 3-10 working days before released and shipped. Sofort is the only payment provider who is that slow, all other payment methods are instantly processed.
Synergy (latest model 2023/2024)
What are the dimensions of the Synergy speaker lamp?
The Synergy is available in three sizes: Small (35), Medium (50) and Large (65).
- Synergy 35 = 24 cm (Ø) x 41.2 cm (H)
- Synergy 50 = 31.7 cm (Ø) x 56.3 cm (H)
- Synergy 65 = 41 cm (Ø) x 71.3 cm (H)
How much does the Synergy weigh?
The Synergy series is lightweight and super easy to carry around thanks to the grain leather handle.
- Synergy 35 = 1.55 kg
- Synergy 50 = 2.65 kg
- Synergy 65 = 4.25 kg
How many bottles fits in a Synergy?
You can use the multifunctional compartment as a wine cooler:
- Synergy 35 = 1x (wine) bottle
- Synergy 50 = 1x (wine) bottle
- Synergy 65 = 2x (wine) bottles
Is the Synergy's multifunctional compartment waterproof?
Yes, the multifunctional compartment is waterproof. However, the speaker (which is located on the bottom) is not.
You can use the Synergy outside, but please make sure to never leave it out in the rain. In addition, the grain leather handle isn’t particularly fond of water either.
What is the maximum distance between the Synergys and the Bluetooth device?
The maximum distance between both devices is up to 10 meters.
How long does it take to charge the Synergy?
It takes approximately 3,5 hours to fully charge any Synergy model
What's the Synergy playtime?
The playtime for the Synergy is up to 10 hours, depending on sound volume and light intensity.
How many Synergy's (models 2023/2024) can you pair together?
You can pair up to 2 different Synergy's together. For example 1x Synergy 50 with 1x Synergy 65. It is not possible to connect more then 2x Synergy's with eachother.
Lite-up Play 2.0 & Mini | SOUND BY JBL |
Does the Lite-up Play come in different colors?
Yes! The Lite-up Play comes in the colors Petroleum, Earth, Ocean Blue and Sand.
The Petroleum, Ocean Blue and Earth have a classy dark wooden handleand feet. The Sand color has a light wooden handle and feet.
How long does it take to charge the Lite-up Play?
It takes up to 3,5 hours to fully charge the Lite-up Play.
What's the Lite-up plays maximum playtime?
The Lite-up Plays rechargeable battery lasts up to 18 hours when using just the light and up to 11 hours when using the light and sound.
What is the dimension of the Lite-up Play?
The dimension of the Lite-up Play is 29 cm (Ø) x 40 cm (H)
Is the Lite-up Play wireless?
Yes, the Lite-up Play is wireless.
Is the Lite-up Play dimmable?
Yes, the Lite-up Play is dimmable in 4 steps with the light button (OFF, 25%, 50%, 75% and 100%)
Is the Lite-up Play waterproof?
No, the Lite-up Play is not waterproof.
Can you pair the Lite-up Play with another Lite-up Play?
Yes, you can pair a Lite-up Play with another Lite-up Play or Lite-up Play Mini.
Can you pair the Lite-up Play with a Lite-up Play Mini?
Yes, you can pair a Lite-up Play with a Lite-up Play Mini and vice versa.
Can you pair a Lite-up Play with a Synergy?
No, it is not possible to pair a Lite-up Play (Mini) with a Synergy because of the different Bluetooth technology and JBL technology.
Lite-up 2.0
Does the Lite-up come in different colors?
Yes! The Lite-up comes in the colors: Petroleum, Earth, Ocean Blue and Sand.
The Petroleum, Ocean Blue and Earth have a classy dark wooden handle and feet. The Sand color has a light wooden handle and feet.
How long does it take to charge the Lite-up?
It takes four hours to fully charge the Lite-up.
What's the Lite-ups maximum operating time?
The Lite-ups rechargeable battery lasts up to 40 hours, depending on the light intensity.
Is the Lite-up wireless?
Yes, the Lite-up is wireless. A USB charging cable is included in the box.
What are the dimensions of the Lite-up?
The dimensions of the Lite-up are: 20 cm (Ø) x 26 cm (H).
Is the Lite-up dimmable?
Yes, the Lite-up is dimmable in 4 intensities, 25%, 50%, 75% and 100%.
Is the Lite-up waterproof?
No, the Lite-up is not waterproof.
Is the Lite-up a speaker?
No, the Lite-up is not a speaker. The Lite-up is only a portable and dimmable LED lamp.
The Lite-up Play (Mini) is a speaker lamp.
Glow 10
What are the dimensions of the Glow 10?
The dimensions of the Glow 10 are: 9 cm (Ø) x 10 cm (H).
Does the Glow 10 come in different colors?
Yes, the Glow 10 is available in the colors Green, Sepia, Cobalt Blue and Smoked Grey.
Is the rechargeable Shine LED candle included with the purchase of a Glow 10 candle holder?
No, the Glow 10 candle holder and the Shine LED rechargeable candle are different products. You can buy the Shine LED candle with timer seperatly in the webshop.
Glow 08
What are the dimensions of the Glow 08?
The dimensions of the Glow 8 are: 9 cm (Ø) x 8 cm (H).
Does the Glow 08 come in different colors?
Yes, the Glow 8 is available in the colors Green, Sepia, Smoked Grey and Purple.
Is the rechargeable Shine LED candle included with the purchase of a Glow 8 candle holder?
No, the Glow 08 candle holder and the Shine LED rechargeable candle are different products.
Shine LED candle with timer
What are the dimensions of the Shine LED candle with timer?
The dimensions of the Shine LED candle are: 7 cm (Ø) x 6 cm (H).
Where does the Shine LED candle fit?
The Shine LED candle with timer is designed to fit in the Glow 08 and the Glow 10 candle holders. But you can use the Shine LED candle with timer in any candle holder with the right dimensions.
How long does the Shine LED candle battery lasts?
The battery of the Shine LED candle lasts up to 100 hours.
Is the Shine LED candle rechargeable?
Yes, the Shine LED candle is rechargeable.
How long does it take to charge the Shine LED candle?
It takes 3,5 hours to charge the Shine LED candle.
How can I charge the Shine LED candle?
The Shine LED candle can be recharged with an USB to USB-C cable.
A 27 cm long USB charging cable is included in the purchase.
How does the timer function works?
With the timer function you can automaticly turn on and off the Shine LED candle. When the timer function is selected on the Shine, the timer works 10 hours on- 14 hours off until the battery is low.
Others
What are the delivery charges?
The delivery charges vary per country.
You’ll see which charges are applicable for you as soon as you place a product in your basket and fill out your address.
Can I return my product(s)?
Yes, If the product doesn't fit your expectations or you are not satisfied with your purchase for any reason, you may return it within 30 days of the date of your order without giving any reason.