we take pride in the quality of our products and service. If you need technical assistance or are not satisfied with your purchase or our service, please contact us via the channels listed below or using the Contact Form in this website. We wat to hear about your experience and help you solve any issue as soon as possible. We are here to help you!
Notice: Kooduu adheres to the Dutch laws and regulations concerning returns and withdrawals. The costs of returns fall under this matter. In the case of returning or exchanging a product without an issue within the 30-days withdrawal period, you will pay the shipping costs.
If the product has to be sent back to us because we shipped the wrong item, or due to a warranty issue, we will send you a pre-paid return-label.
In any case, please pre-alert us about your return and have your order or invoice number ready, so we can jump straight into the solutions.
Contact the Kooduu Customer Service Team
For Technical Support, Returns, Spare parts, Exchanges and Refunds
Write us to email@example.com or call us at +31 23 205 24 55 during business hours between 09:30 - 17:00. You can also report any warranty issues via our Returns Form and get an automated Support Case Number to your email.
For Orders, Shipping and Delivery Information
Write us to firstname.lastname@example.org or call us at +31 23 205 24 55 during business hours between 09:30 - 17:00. You can also check the Track and Trace links sent to your email 1-2 business days after placing your order.
Wrong Product Delivered
If we have accidentally sent you the wrong article and you have filled out your order correctly, we will help you get your order right as soon as possible.
If you did not receive your order due to any error on our part, you can choose between getting your money back or another product that we will send to you as soon as possible. This only applies if you filled out your order and address correctly.
Write us to email@example.com and we will help you get your order right.
Right of Withdrawal
If your item doesn’t fit or you are by any reason not satisfied with you purchase, you can withdraw from your purchase within 30 days of the day on which you have placed your order, without giving any reason.
The items you want to return must be unused, clean, smoke free, and should be in its original packaging and returned complete with manual and accessories (plug, cables, etc). If your returned product has clear indications of use or is damaged, we have the right to recalculate the total amount of your refund. This means that you don't get the full price refunded when the product is used, dirty, not complete and/or damaged.
If you withdraw from your purchase, the cost of returning the goods is at your own expense, but please pre-alert us, so we can assign you a case number that will make the return and refund process easier to follow-up for you and for us.
Write us to firstname.lastname@example.org and we will help you initiate your refund process.
Once we receive your item back in our warehouse, we will inspect it for any damages, if the product is returned complete and/or any signs of wear and tear and notify you that we have received your returned item.
We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within 7 workingdays, depending on your card issuer's policies.
If your refund is processed please make sure that you check your statement of the payment method you used to make the purchase (credit card, paypal or bankaccount).
Technical Support and Warranty Issues
If you are experiencing any issues with our service of products, we want to fix them as soon as possible. That's why we recommend you to have ready your order number, invoice number, or any proof of purchase when contacting us. This will speed up the warranty check, allowing us to jump straight into the solutions.
Write us to email@example.com or fill in the Returns Form for an automated Support Case Number. We will try to reply you in 1-2 workingdays.