Politique de remboursement

We take pride in the quality of our products and service. If you need technical assistance or are not satisfied with your purchase or our service, please contact us via the channels listed below or using the Contact Form in this website. We wat to hear about your experience and help you solve any issue as soon as possible. We are here to help you!

Notice: Kooduu complies with Dutch laws and regulations regarding returns and refunds. The costs of returns are covered by this policy. If you return or exchange a product within the 30-day cancellation period without any problems, you will be responsible for the shipping costs.

If the product needs to be returned to us because we shipped the wrong item or because of a warranty issue, we will send you a prepaid return label.

In either case, please notify us in advance of your return and have your order or invoice number ready so that we can get to work immediately.

Contact the Kooduu Customer Service Team

For Technical Support, Returns, Spare parts, Exchanges and Refunds

Write us to customerservice@kooduu.com or call us at +31 23 205 24 55 during business hours between 09:30 - 17:00. You can also report any warranty issues via our Returns Form and get an automated Support Case Number to your email.

For Orders, Shipping and Delivery Information

Write to us at customerservice@kooduu.com or call us at +31 23 205 24 55 during business hours between 09:30 - 17:00. You can also report any warranty issues via our returns form and receive an automated support case number to your email.

Wrong Product Delivered

If we accidentally sent you the wrong item and you filled out your order correctly, we will help you get your order corrected as soon as possible.

If you did not receive your order due to an error on our part, you can choose to have your money refunded or have another product sent to you as soon as possible. This only applies if you filled out your order and address correctly.

Write to us at info@kooduu.com and we will help you get your order right.

Right of Withdrawal

If your item doesn't fit or you are not satisfied with your purchase for any reason, you may return it within 30 days of the date of your order without giving any reason.

The items you wish to return must be unused, clean, non-smoking, in their original packaging and complete with manual and accessories (plugs, cables, etc.). If your returned product shows clear signs of use or is damaged, we reserve the right to recalculate the total amount of your refund. This means that you won't get a full refund if the product is used, dirty, incomplete and/or damaged.

If you wish to cancel your purchase, the cost of returning the goods is at your own expense, but please let us know in advance so that we can assign you a case number to make the return and refund process easier for both you and us.

Write us to customerservice@kooduu.com and we will help you initiate your refund process.

Refund Policy

Once we receive your item back in our warehouse, we will inspect it for any damage, if the product is returned complete and/or any signs of wear and tear, and notify you that we have received your returned item.

We will notify you of the status of your refund after inspecting the item. If your return is approved, we will issue a refund to your credit card or original method of payment. You will receive your refund within 7 business days, depending on your card issuer's policy.

When your refund is processed, please be sure to check your statement for the payment method you used to make the purchase (credit card, paypal, or bank account).

Technical Support and Warranty Issues

If you experience any problems with our products, we want to resolve them as quickly as possible. That's why we recommend that you have your order number, invoice number, or other proof of purchase ready when you contact us. This will speed up the warranty process and allow us to get right to the solution.

Write to us at customerservice@kooduu.com or fill in the Returns Form for an automated support case number. We will try to respond within 1-2 business days.